Therapedic mattresses carry a limited warranty against manufacturing defects in workmanship and material (excluding covers and handles, if present) where Company will repair or replace your mattress, at company’s discretion.
Therapedic limited warranty covers the following under normal intended use conditions:
Mattress shrinkage, deformity or sagging of more than one and half (1.5”) inch
Undulations on the mattress surface or splits in the foam material
The warranty does NOT cover the items such as, but not limited to:
Normal softening / sagging that is less than one (1) inch
Damage of mattress due to misuse and abuse
Fabric and foam staining, soiling, fluid penetration, tears or burns
Use of mattress on a bed base that was structurally not capable of handling the mattress
Mattress cover, if any
Zipper on the mattress, if any
Unauthorized service during the warranty period
Steps for warranty claim handling:
Submit proof of problem to Therapedic along with invoice and warranty card copy
Therapedic will have a confirmation call and arrange for pick up from your location at your cost.
Therapedic to inspect the received product & confirm on claim status
Therapedic to repair mattress or provide replacement if repair not possible
Therapedic will ship the mattress back free of cost
Other terms:
Only the customer who originally bought the mattress and has the invoice in his/her name is eligible for the warranty claim
Mattresses kept in unhygienic or unsanitary conditions may damage the product and invalidate the warranty. For health and safety reasons of workers, Therapedic may refuse to inspect such mattresses and deny the warranty claim
Therapedic’s highest liability is capped by the purchase price of the mattress as shown in the original invoice